Refund Policy
At FashionableMart, customer satisfaction is our top priority. We want you to shop with confidence, so we’ve designed a clear and fair refund policy.
Eligibility for Refunds
- Refunds are available for items returned within 30 days of purchase.
- Products must be unused, in their original packaging, and accompanied by proof of purchase.
- Perishable goods, digital downloads, and personalized/custom products are not eligible for refunds.
Refund Process
- Request a Return: Contact our customer support team to initiate a return.
- Return the Item: Ship the product back in its original condition.
- Inspection: Once received, we’ll inspect the item to confirm eligibility.
- Refund Issuance: Approved refunds will be processed to your original payment method within 7–10 business days.
Partial Refunds
- Items not in original condition or missing parts may qualify for partial refunds.
- Sale items are refundable at the purchase price.
Exchanges
We replace items only if they are defective or damaged. Please contact support to arrange an exchange.
Non-Refundable Items
- Gift cards
- Downloadable software or digital products
- Personalized or custom-made items
Contact Us
If you have any questions about refunds or returns, please reach out to our customer support team. We’re committed to resolving issues quickly and ensuring your satisfaction.